CRM SYSTEMS
REPORTING TOOLS

Summary of Customer Satisfaction

The customer satisfaction reporting module ensures sales reps never unexpectedly call on an angry customer. Track customer response times to ensure issues are handled quickly and effectively. Measure and share customer satisfaction reports and metrics across the company to ensure employees understand the status of accounts.

 

Reporting Modules Key benefits

• Monitor the effectiveness of case responses
• Identify and prioritise customer problems
• Measure how issues are resolved across individuals and teams

Opportunity Management Features

Issue Monitoring

Monitor how issues are resolved in your organization and identify process improvements for issue priority and escalation definitions.

Resolution Tracking

Track resolution times across accounts and representatives and define reminders to ensure incidents are handled quickly.

Case Metrics

Measure case metrics, including response time and customer satisfaction rates.

 

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