VoIP
HARDWARE FEATURES

Overview of the features offered by the VoIP system.

 

Alternate Routing

Allows for calls to be routed to an alternate number (for example) directly to voice mail during non-working hours

Analog Station Support

Allows analog phones to have most of the system features via IAD (integrated access devices) connectivity

Announcements

Play recorded announcements to the caller at various points in the call flow. Controlled by time-of-day settings.

Attendant Console Support

Supports a physical IP phone attendant console and offers also a software based solution

Automated Attendants

Virtually unlimited enterprise recordable voice messages guide callers to desired party with integrated touch-tone call routing based on programmable menus, dial by extension, time out handling, time-of-day routing, etc…

Automatic Route Selection

Automatically sends calls to pre-determined routes

Auto Station Relocation

Allows the phone system to properly identify and enable a phone even if it is plugged into a different physical location on the network

Billing System

Provides detailed CDR (Call Detail Records) for billing program integration

Browser Based Enterprise Level Administration

Dependent on the tools authorized by the service provider, allows the enterprise-level administrator to make user moves, add and changes, class of service corporate directory and auto attendant time-of-day changes.

Browser Based System Administration

Allows system administrators to use a user-friendly web interface for ease of administration. Includes intuitive set-up wizards, real-time statistics and other administrative tools

Call Detail Record See Billing

Call Log Details

Shows logged details to and from each extension

Centrex Groups

Allows partition of the system for specific customer feature sets and dialing plans

Class of Service

Allows control of areas and numbers users in that class may call and controls whether forward, transfer and conference can include outside partners

Codes Support

G711, G723.1, G729A

Company Directories

Shows extension information to all extensions inn a partition/enterprise. Users may view the company directory via a PC user portal and on particular IP phones via the phone display.

Company Speed Dial Directories

Allows speed dial numbers to be created at the system administrator level and used across a group or company. Up to 1000 entries.

Configurable Star Codes

Allows administrator to assign functions to star codes.

DHCP Server Compatibility

Uses a DHCP server to dynamically allocation IP addresses to UP Ethernet phones, gateways, IADS, etc. so that fixed IP addresses are not required.

Dial Tone Patterns

Allows for distinctive dial tone patterns based on internal versus external call origination, multiple DDI numbers assigned per phone, and for specific incoming number rules for priority set up by users.

Direct Inward Dialing

Allows incoming calls to be routed directly to extensions.

Directory Look-up (via user portal)

Allows user to view the corporate directory and their personal directory via a PC user portal, including click to dial.

Direct Outward Dialing

Allows direct outward dialing from an extension.
DTMF Support Allows DTMF tones to pass successfully during a call.

999 Support

Routes 999 with CLI for termination to emergency services via the PSTN

Fax Equipment Support (via IAD, T.38)

Allows analog faxes to be supported via IADs (Integrated Access Devices) and will support T.38.

Firewall Compatibility

The Voicenet Solutions Proxy Firewall, located at the service, provider premise, enables the system to work through the customer’s enterprise firewalls and maintains security for the system.

Flexible Numbering Plan

Allows selection of dialed number digits required for in-system call.

Guaranteed Call Completion

Assuming voice mail services, allows call to be routed to voice mail if no answer.

Hold Recall

After a call has been on hold for one minute, system automatically rings the line as a reminder the call is still on hold.

Inbound Call Screening & Forwarding

Via user PC portal interface rules.

In-building Wireless Support

Supports 802.11 standard phones.

Integrated Access Device (IAD) Support

Support a variety of industry-standard IAD devices through setup wizards for simplified integration of the devices into the Voicenet Solutions systems.

International Direct Distance Dialing (IDDD)

Support International dialing fully supported.

IP Phone Time Zone Support

Support for multiple time zones on a single system.

Line Names

Allows names and titles to be assigned to extensions.

Multiple Administrator Access

Allows multiple administrators to have security access to the system at the same time.

Network Announcements

Provides standard network announcements for incomplete call attempts such as trunks busy, facility failures, prefix digits, area code reasons changed number, etc.

Network Unified Wiring Support (IP)

Fully supported

Number Plan Flexibility (varied extension length)

Allows customers to have 4,5 or 6 digit DDI or non-DDI extension numbers.

On-Net Call Routing

Allows call originating on the system to remain on the system network when the destination is also on the system.

Out-of-Service Notification

If the system is out of service, display phones and user portal will show a related message.

Outbound Flex Routing

Outbound numbers are analyzed to determine if they can be routed and delivered on-net or to an on-net PSTN gateway that can complete the call as a local call.

Partitions

Allows custom feature sets, dial plans, class of service, etc. per customer/enterprise on system. System can be set from one to thousands.

PBX Trunk Support

Allows legacy to connect to CO trunk facilities through Voicenet Solutions via an Integrated Access Device (IAD) with specialized queues for handling trunk calls between the Voicenet Solutions system and the legacy system.

Point of Presence (POP)

Manages area code, local exchange, national exchange, dial plan and system trunk group information for a Virtual Private Network.

Reliable and Scalable configuration

Paired call servers and data-style infrastructure provide reliability and expandability

Remote Maintenance

Administrative web interface enables remote maintenance from any browser.

Self-Provisioning

Enterprise can provision new lines real-time.

Service Request Accounting

Provides the ability to log move, adds and changes and other system transaction information to a file for billing and accountability purposes.

Simplified Dialing

Users dial an access code, then dial and abbreviated number to reach party on a private network.

Standards-based

Voicenet Solutions system architecture is based on many industry standards: Ethernet, TCP/IP, HTTP, IMAP, G.711, G.723.1, G.729A. etc.

TCP/IP

Complies with industry-standard TCP/IP protocols for all communication between system components.

Time-of-Day-Class of Service

Allows Free phone calls to be dialed.

Free Phone Calling

Allows Free Phone Calls to be dialed.

Trunking Features

Allows trunking over T1, E1, ISDN, DSL, cable modem including basic call trunking, caller ID name and number, and 999 support.

Unlimited Customer Partitions

Allows custom feature sets, dial plans, class of service, etc. per customer/enterprise on system, system can be set from one to unlimited.

Voice Virtual Private Network

Enables service providers to offer customers voice services carried over and IP VPN using custom number and dialing plans, corporate directory, custom features, voice mail, On-Net Touting, Outbound Flex Routing, and Remote Call Forwarding Access. These services are location independent.

 

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