VoIP
CALL STATION FEATURES
VoIP Call Station Features
Specific Features and Capabilities of the Call Station
Abbreviated Dial
This feature lets a user create, manage and use a personal speed dial list of up to 100 entries that is activated using a star code (*3), plus a two digit code. For example, if a phone number has been abbreviated to 33, then the user would dial *33
Alternate Service
This feature lets a user (usually someone designated as the operator, attendant, receptionist, etc.) immediately switch the system to the “night” or “after hours” mode. Typically, this feature is activated when the designated user leaves the office and wants an automated attendant to answer all calls arriving at their telephone.
Authorization Codes
Ability to require an authorization code to enable access to a system or service
Auto-Attendants
An auto-attendant answers a ringing line with a recorded announcement and then allows the caller to press a digit or digits to complete the call. Time-of-day controls can be applied to auto-attendants to initiate, remove, or change attendants, depending on specific time and-or date values. Auto attendants can also be configured to support dial by name.
Automatic Call Back / Ring Again
Automatically redials the last number dialed
Automatic Call Distribution
This feature allows Voicenet Solutions system to support queuing of calls sent to a specific “pilot” number and the distribution of queued calls to a group of phones known as a hunt group. A user’s IP telephone is assigned a queue button, which then rings when a call is routed to the user. Users can press the queue button when idle and place themselves in an unavailable state so no calls will be directed to them.
Call Duration Display
Display duration of call in minutes and seconds
Call Forward (all calls, when busy no answer)
Allows a user to forward a line on the phone to another station or external number
Caller ID Display
Supports the display of the calling party’s name and phone number, if provided, on the phone display
Caller ID Block
Blocks display of user’s caller ID (phone number)
Call Transfer
The Call Transfer feature lets a user transfer a call to another internal extension or external number.
Call Trace
Tracks the origin of a call, allowing the user to have the identity (phone number) of the calling party
Day, Date and Time Display
The day, date, and current time is always displayed on display-enabled IP phones.
Denied Origination
Blocks calls from an extension based on calling rules set by the system administration (i.e. no international, no long-distance calls, etc.)
Direct Extension Assignment
This feature allows a user to re-program a telephone to be his/her telephone. For example, the user is visiting a remote office and wants to program a “guest” telephone to ring as his/her telephone
DDI (Direct Dial In)
This feature allows outside callers to directly dial an internal extension, bypassing an operator or auto-attendant.
Do Not Disturb
The Do Not Disturb feature allows a user to block incoming calls and still be able to make calls and use other telephone features. When the feature is activated, incoming calls are handled in one of the following ways:
·Voice mail, if the user has a voice mailbox.
·The Do Not Disturb destination programmed for that user in the Service Administrator.
·To the phone if the incoming number has been designated as an Urgent or Priority Call in call screening of the Desktop or Web Portal applications.
·If no action has been taken, the caller hears busy.
Do Not Disturb Override
Allows numbers selected by the user to ignore Do not Disturb status and ring through to the speakerphone
External Line Access Code
Allows digit to be specified for obtaining outside line dial tone
Group Speed Dialing
This feature provides capabilities beyond those provided by speed dial buttons and the Abbreviated Dial feature. With Group Speed Dialing, a customer partition has a common speed dial list of up to 1,000 entries. Creating and managing the speed dial list is supported at the enterprise and system administrator level.
Hold This feature lets user place a call on hold. While a call is holding, the associated line is occupied by the holding party and it cannot be used for any other purpose. (To place a call on hold and free the line, the user can use Call Park, discussed earlier.) After the party is on hold for one minute, the system rings the associated line to remind the user that the party is holding.
Hot Keypad Dialing
Allows users of some phones to press any number on the keypad to begin dialing a call. The user does not have to pick up the handset, select a line or turn on the speakerphone to make a call.
Hunt Groups
Calls are directed to groups of users for increased call coverage. Five different methods are used to distribute calls within a hunt group:
· Top-To-Bottom
· Bottom-To-Top
· Longest Idle (aka Universal Call Distribution)
· Round Robin (aka Circular)
· Series Completion
Intercom
The Intercom feature allows users to make extension-to-extension intercom calls between IP telephones with speakerphones. To use this feature, the user presses the Intercom button and dials the desired extension number. The system automatically turns on the called party’s speakerphone with two fast beeps to identify the call as an intercom cal land the two parties can then converse. NOTE: If the called party has a Cisco 7960 telephone, the user will have to pick up the handset to carry on a conversation.
Last Number Redial
This feature allows a user to redial the last number that was dialed.
LCD Feature Prompting
Phone display shows test prompts that match the phone state, such as reminders of voice mail codes when connected to the voice mail system
Message Waiting Indicator
A lit LED or stutter tone (special dial tone) at the phone notifies users they have a new message in voice mail
Multiple Station Appearance
Allows a single phone number to ring multiple physical phones
Multiple Voice Mailboxes
Allows a single extension to have multiple voice mail boxes
Mute
Mute allows a user to disable and enable the speakerphone/handset microphones during a conversation to hold a private conversation that the other party cannot hear.
Night Service
Ability to route calls to alternate number (for example, directly to voice mail) during non-work hours
On-hook Dialing
Voicenet Solutions system supports the ability of users to dial a number while the handset is on-hook by doing one or all of the following:
•Dial the phone number o the keypad and , if necessary, press a line or speaker button or softkey.
•press the desired line button and dial the number.
•Turn on the speakerphone and dial the number. •Use a speed dial button.
•Use the redial feature.
•Use the intercom feature.
Paging
Allows users to make extension-to-extension calls between IP phones with speakerphones
Release
Release lets users disconnect from a call without having to hang up the handset.
Selective Call Forwarding
Allows user to designate a unique call forwarding procedure to a specific, pre-defined incoming number
Selective Call Block
Allows users to permanently reject incoming calls from a specific, pre-defined incoming number
Single Call Arrangement
When DDI rings on multiple phones, only one user at a time can answer the call
Simultaneous Ringing
Allows calls to numbers assigned to multiple phones to simultaneously ring all assigned phones.
Soft Keys
Programmable phone buttons can be assigned particular features for single-button convenience
Speed Dial
This feature lets a user store a favorite phone number and then dial it by pressing the associated speed dial button.
Star Codes
Allows use of combination of the *and # and number keys to activate various phone and system features
Virtual Ring
Allows user to have callers from particular number to hear a ringing sound as if the call has not been answered. Ringing sound continues until the calling party disconnects.
Voice Mail Distribution List
Allows user to create up to 20 personal voice mail distribution groups. Accessed via star codes or Webportal
Voice Mail Notification
A lit LED or stutter tone at the phone notify users that they have a new message in voice mail
Volume up / down
Allows user to change the speakerphone/handset volume (also during a call)
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